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NCERT Solutions for Class 10 Social Science Economics Chapter 5 Consumer Rights

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NCERT Class 10 Social Science, Economic Chapter 5: Complete Resource for Consumer Rights

Over the years, consumerism has been the prime focus of all industries. It all depends on how a consumer has been treated or how a product has provided satisfaction to the consumer. This is where consumer rights took birth. It is a brilliant amendment of the government that protects the wellbeing and promotes the best interest of consumers. Ch 5 Eco Class 10 comprises the concepts of consumer rights. You will study how it came into being and how it stopped different illicit business practices. You will find out the benefits of amending this law in our country. If you download Vedantu’s Consumer Rights Class 10 NCERT Solution PDF file, you can easily study the chapter and prepare the answers to the questions in the exercise. Learn the concepts of this new chapter perfectly and practice using the solution file so that you can score better in the exams. Subjects like Science, Maths, English,Hindi and Social Science will become easy to study if you have access to NCERT Solution for Class 10 Science, Maths solutions and solutions of other subjects. You can also download NCERT Solutions for Class 10 Maths to help you to revise complete syllabus and score more marks in your examinations.

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Class:

NCERT Solutions for Class 10

Subject:

Class 10 Social Science

Subject Part:

Social Science Part  - Understanding Economic Development

Chapter Name:

Chapter 5 - Consumer Rights

Content-Type:

Text, Videos, Images and PDF Format

Academic Year:

2024-25

Medium:

English and Hindi

Available Materials:

  • Chapter Wise

  • Exercise Wise

Other Materials

  • Important Questions

  • Revision Notes

More Free Study Material for Consumer Rights
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Revision notes
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Access NCERT Solutions for Class 10 Social Studies(Economics) Chapter 5 – Consumer Rights

1. Why are rules and regulations required in the marketplace? Illustrate with a few examples. 

Ans: Rules and regulations are required in the marketplace to safeguard the consumers from exploitation by sellers and unfair trade practices. Sellers sometimes abdicate responsibility for a poor-quality product. They charge more than the retail price, cheat in weighing items, and sell adulterated or defective goods. As a result, rules and regulations are needed to protect scattered buyers from powerful and fewer producers who monopolise markets. For example, a grocery shop owner might sell expired products and then blame the consumers for not verifying the expiry dates before purchasing the items.


2. What factors gave birth to the consumer movement in India? Trace its evolution. 

Ans: There are numerous factors that gave birth to the consumer movement in India. These are as follows: -

(i) It began as a "social force" to safeguard and promote consumer interests against unfair and unethical trading practices.

(ii) In the 1960s, extreme food shortages, hoarding, adulteration of food and black marketing led to the consumer movement to organise. 

(iii) Till the 1970s, consumer organisations were mostly busy publishing articles and conducting exhibitions. 

(iv) Recently, there has been an increase in the number of consumer groups who are concerned about ration shops abuses and overcrowding of public transportation vehicles. 

(v) The Consumer Protection Act, commonly known as COPRA, was implemented by the Indian government in 1986. This was a major step towards the consumer movement in India, which provides easy and fast compensation to consumer grievances.


3. Explain the need for consumer consciousness by giving two examples. 

Ans: Many consumers pay whatever the seller requests without bothering to verify the MRP. While it is a good attitude to have faith in your local shopkeeper, but one should always check the MRP. Some people never look at the expiry date on a medicine's package. This can be hazardous to the patient who is going to consume the medicine, even life-threatening. These instances show that consumer awareness is extremely important. Being aware of your rights as a consumer when purchasing goods or services is known as consumer consciousness.

Examples: 

(i) Consumers often bargain with sellers for additional discounts below the MRP (Minimum Retail Price).

(ii) Most sweet retailers do not weigh sweets with the weight of the container because of conscious consumers.


4. Mention a few factors which cause exploitation of consumers. 

Ans: Factors that cause exploitation of consumers are:

(i) Buyers are unaware of their rights as consumers.

(ii) Inadequate and ineffective monitoring of rules and regulations.

(iii) The quantity purchased per individual is comparatively insignificant.

(iv) Customers are dispersed throughout large areas.


5. What is the rationale behind the enactment of the Consumer Protection Act 1986? 

Ans: The rationale behind the enactment of COPRA (Consumer Protection Act) in 1986 was to create a separate department of consumer affairs in both the federal and state governments, and it has given us the ability to represent ourselves in a consumer court.


6. Describe some of your duties as consumers if you visit a shopping complex in your locality. 

Ans: When I visit a shopping complex, some of my duties/responsibilities as a consumer includes: -

(i) Checking the expiration dates of the products I want to buy.

(ii) Paying only the maximum retail price (MRP) printed on the goods.

(iii) Attempting to prevent shopkeepers from bribing me with defective products.

(iv) Filing a complaint with a consumer forum or court if a seller refuses to take responsibility for an adulterated or flawed product.


7. Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why? 

Ans: Before buying food items, we should look for the logo of the Agmark symbol, which is government-certified and guarantees the quality of the product.


8. What legal measures were taken by the government to empower the consumers in India? 

Ans: In India, the government has taken numerous legal steps to empower consumers. These are as follows: -

(i) The first and foremost is the COPRA (Consumer Protection Act) in 1986. This was a major step towards the consumer movement in India, which provides easy and fast compensation to consumer grievances.

(ii) The Right to Information Act was passed in October 2005, giving citizens access to all the information about the functioning of government departments.

(iii) A consumer can also appeal in state and federal courts under COPRA, even if his case has been dismissed at the district level. As a result, consumers now have the right to represent themselves in consumer courts.

 

9. Mention some of the rights of consumers and write a few sentences on each. 

Ans: Consumer rights are as follows: -

(i) Right to Choose: - Any consumer who receives a service in any capacity, regardless of age, gender, or service type, has the right to choose whether or not to continue receiving that service. A consumer has the right to choose any of the different brands of a product (such as a refrigerator) sold in the market.

(ii) Right to Seek Redressal: - Consumers have the right to seek redressal when they are subjected to monopolistic practices (unfair trade) or exploitation.  It also includes the consumer's right to genuine grievances. 

(iii) Right to Be Heard: - This means that the interests of consumers will receive due consideration in suitable forums. It also involves the right to be represented in a variety of forums set up to look after the interests of consumers.

(iv) Right to Represent: - As a result of this act, consumers have the ability to represent themselves in consumer courts.

(v) Right to Safety: - This refers to the right to be protected from the marketing of goods and services that are dangerous to one's health and property. Consumers should acquire quality marked products such as ISI, AGMARK, and others before making a purchase.


10. By what means can the consumers express their solidarity? 

Ans: Consumers can express their solidarity for one another by joining consumer groups that write articles or organize exhibitions to protest against exploitation by traders. These organisations provide advice to individuals on how to approach a consumer court, and they even defend cases for consumers in court. The government provides financial assistance to such organisations to raise public awareness. Consumer solidarity will be strengthened even more if everyone participates.


11. Critically examine the progress of the consumer movement in India. 

Ans: In India, there has been a substantial change in consumer awareness. Since its beginnings, the consumer movement in the country has progressed significantly.  The consumer movement did not have much strength before the enactment of COPRA (Consumer Protection Act) in 1986, but it has been significantly empowered since then. The establishment of consumer courts and consumer organisations was a significant step. In contemporary India, however, the consumer redressal procedure is complicated, costly, and time-consuming. It is time-consuming to file cases, attend court hearings, hire lawyers, and complete other procedures. There are about 700 consumer organisations in India, but only about 20-25 of them are well-organized and run efficiently.


12. Match the following. 

(i)

Availing details of ingredients of a product

(a)

Right to safety

(ii)

Agmark

(b)

Dealing with consumer cases

(iii)

Accident due to faulty engine in a scooter

(c)

Certification of edible oil and cereals

(iv)

District Consumer Court

(d)

Agency that develops standards for goods and services

(v)

Consumers International

(e)

Right to information

(vi)

Bureau of Indian Standards

(f)

Global level institution of consumer welfare organisations


Ans:

(i)

Availing details of ingredients of a product

(e)

Right to information

(ii)

Agmark

(c)

Certification of edible oil and cereals

(iii)

Accident due to faulty engine in a scooter

(a)

Right to safety

(iv)

District Consumer Court

(b)

Dealing with consumer cases

(v)

Consumers International

(f)

Global level institution of consumer welfare organisations

(vi)

Bureau of Indian Standards

(d)

Agency that develops standards for goods and services


13. Say True or False. 

(i) COPRA applies only to goods. 

Ans: False

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal. 

Ans: True

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court. 

Ans: True

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.

Ans: True

(v) Hallmark is the certification maintained for the standardisation of jewellery.

Ans: True

(vi) The consumer redressal process is very simple and quick.

Ans: False

(vii) A consumer has the right to get compensation depending on the degree of the damage.

Ans: True


Important Study Materials Links for Class 10 Civics Chapter 5


NCERT Solutions for Class 10 Economics - Other Chapter-wise Links for FREE PDF

Dive into our FREE PDF links offering chapter-wise NCERT solutions prepared by Vedantu Experts, to help you understand and master the social concepts.


Related Important Links for Class 10 Economics


Consumer Rights Ch 5 Economics Class 10 Summary

  • The chapter is segregated into different units and has a proper way of describing this new concept to the students of Class 10.

  • The introductory part depicts the issues in the market and describes how the unequal situation prevails in the contemporary market.

  • The next section of the chapter tells us about the different consumers belonging to different industries and the pain points faced by these consumers daily.

  • By referring to NCERT Class 10 Economics Chapter 5 Solutions, you will find out how unfair business means should be tackled.

  • Proceeding further in this chapter, you will study about the Right To Information Act, which allows consumers to find out relevant information from the government regarding any product, incident, law, etc.

  • This act has been amended to deliver justice to the consumers on any platform. For this, consumers have to be aware of their power and know what they can do or demand if any wrong is done.

  • Proper guidance should be there to make these common consumers aware of their rights.

  • To find out more about this exclusive chapter, you need to follow Economics Chapter 5 Class 10 NCERT Solutions.

  • A well-informed consumer can never be duped by any illicit practice in the market. Even if any government official is allegedly doing wrong, a consumer can challenge this public servant in the consumer forum.


Why should we Use NCERT Solutions for Class 10 Economics Chapter 5?

  • This chapter is rather a new concept in the Economics division of Class 10 Social Science syllabus.

  • If you refer to Economics Class 10 NCERT Solutions Chapter 5, you will find out how it has become important to amend such laws to stop business malpractices in any segment.

  • On proceeding with the study, Class 10th Economics Chapter 5, you will find how the government has set up a way to let the consumers find out the authenticity of various products in the market.

  • You will study various certifications and their meanings to find out how a product is certified by the government.

  • For preparing the answers to the questions of this chapter’s exercise, you will need the assistance of the expert solution framed by Vedantu.

  • Consumer Rights are referred to a set of laws that represent the right to be informed about the quantity, quality, purity, potency, price of goods and their availability.

  • Consumers can express their solidarity by organizing themselves in small groups that can fight against exploitative trade policies.

  • To help students understand this chapter in a better way, NCERT Solutions Class 10 Economics Social Science Chapter 5: Consumer Rights is provided.

  • These answers will help students in their board exam preparation.


Conclusion

In conclusion, NCERT Solutions provide a comprehensive understanding of various concepts in the Class 10 Social Science syllabus. The solutions for Economics Chapter 5 provide an in-depth understanding of consumer rights. These solutions are available in PDF format and are free to download. The expert solutions framed by Vedantu are helpful in preparing for board exams and scoring high marks.

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FAQs on NCERT Solutions for Class 10 Social Science Economics Chapter 5 Consumer Rights

1. What are the correct answers to the NCERT Class 10 Economics Chapter 5 intext questions as per the latest CBSE 2025–26 syllabus?

The correct answers for intext questions of Class 10 Economics Chapter 5 are provided following the official NCERT textbook structure. They address each question stepwise, ensure clarity, and match the updated CBSE 2025–26 marking guidelines. These answers cover the meaning and examples of consumer rights, types of consumer forums, and methods of redressal as per chapter content.

2. Where can I find NCERT Solutions for Class 10 Economics Chapter 5 Consumer Rights in a CBSE-approved format?

NCERT Solutions for Class 10 Economics Chapter 5 Consumer Rights in a CBSE-approved format are available on Vedantu in PDF and web versions. These solutions are prepared as per the latest CBSE 2025–26 syllabus, ensuring all steps and answers align with official NCERT answer patterns for full exam marks.

3. How do I solve NCERT exercise questions from Economics Class 10 Chapter 5 stepwise?

To solve NCERT exercise questions from Economics Class 10 Chapter 5, first read each question carefully, underline important terms like "consumer rights" or "consumer court," and answer each part using points from the NCERT chapter. Present answers stepwise—start by stating the main point, then support with examples or explanations as shown in the textbook solutions.

4. Are the answers in NCERT Solutions for Class 10 Economics Chapter 5 Consumer Rights based on updated CBSE guidelines?

Yes, all answers are strictly based on the most recent CBSE guidelines and reflect the stepwise answer structure outlined in the 2025–26 syllabus. The explanations, keywords, and examples are drawn directly from the prescribed NCERT Economics book for Class 10.

5. Can I download Economics Class 10 Chapter 5 PDF Solutions for offline use?

Yes, you can download the Economics Class 10 Chapter 5 PDF Solutions from Vedantu. These PDFs follow the official NCERT and CBSE format, present each answer stepwise, and are suitable for offline CBSE board exam preparation.

6. What is the NCERT answer key for Class 10 Economics Chapter 5 project work as per the CBSE pattern?

The NCERT answer key for Class 10 Economics Chapter 5 project work guides you to research real-life consumer cases, collect proof (like bills and complaints), and present findings in a structured, stepwise report. The project must follow the CBSE pattern with proper introduction, analysis, conclusion, and use of NCERT terminology for maximum scoring.

7. Are there extra questions and answers for Class 10 Economics Chapter 5 to practice for the board exam?

While NCERT Solutions focus on textbook questions, they often include detailed, stepwise explanations that help answer any extra or application-based questions asked in the CBSE board exams related to consumer rights, complaint procedures, and responsibilities of consumers.

8. What is the CBSE-approved stepwise method to answer a question on consumer forums from Class 10 Economics Chapter 5?

Start your answer by defining consumer forums using textbook terms, mention the three-tier structure (District, State, and National), describe their functions, and conclude with how they help consumers. Always write in points and ensure you follow the NCERT answer format for clarity and completeness.

9. How does the NCERT pattern suggest presenting examples for consumer rights in answers?

The NCERT pattern encourages giving real-life examples, such as complaints about adulterated food or misleading advertisements, in a stepwise manner. Begin by identifying the right being violated (e.g., Right to Safety), explain the scenario, and finish by stating the consumer's redressal option as shown in textbook answers.

10. Is referencing official NCERT Solutions for Class 10 Economics Chapter 5 enough for CBSE board preparation?

Referencing the official NCERT Solutions for Class 10 Economics Chapter 5 is sufficient for covering all CBSE board exam questions, as these answers are prepared in strict alignment with prescribed NCERT content and answer structures. They combine stepwise explanation and key examples that help score maximum marks.

11. What are some common mistakes students make in solving intext questions of Class 10 Economics Chapter 5?

Common mistakes include missing out on stepwise presentation, ignoring examples required by the NCERT answer key, and not following the sequence suggested in the textbook. Avoid these by reading the question carefully, following the official NCERT solution structure, and using textbook vocabulary in your answers.

12. How do I ensure my answer matches the correct NCERT solution format in Economics Chapter 5?

Ensure each answer starts with a clear definition or direct response, followed by two or three supporting sentences or examples. Structure the answer in points wherever possible and use terms highlighted in the Chapter 5 NCERT text. This matches the CBSE and NCERT evaluation requirements for 2025–26.

13. If a question from Class 10 Economics Chapter 5 asks about steps to file a consumer complaint, what is the NCERT-approved answer?

The NCERT-approved answer is to list steps like (1) Approaching the seller, (2) Collecting supporting documents (bill, warranty, etc.), (3) Filing a complaint in the appropriate consumer forum (District/State/National), and (4) Explaining the expected relief. Always present steps numerically as per NCERT answer guidelines.